Hello,

My name is Randy Hernandez, and I am the CFO of Premium Outsourcing Services.

We have a call center in the Dominican Republic with 50 seats available at this moment and the ability to ramp up to a few 100 very quickly.

The Dominican Republic is not only physically close to the U.S. mainland, but its cultural affinity also makes it easier to find skilled bilingual agents at a time when the labor pool is tight.

Located in the heart of the Caribbean region, the Dominican Republic occupies the eastern two-thirds of the island of Hispaniola. Accessible by air from New York (3 hours), Miami (less than 2 hours) and San Juan (45 minutes), as well as several major cities in Europe, Central and South America.

Services:

Inbound call center services: Outbound call center services:
• Catalog orders
• Consumer response follow-up
• Customer service
• Dealer location
• Spanish Language Services
• Toll free response
• Help desk
• Direct mail response
• Direct TV response
• Direct Radio response
• Print media response
• Website response
• Seminar/Event registration
• Answering service
• Inquiry handling
• E-mail management
• Product technical information
• Interactive voice response
• Sales lead qualification
• Database updating and cleansing
• Order Taking
• Technical support
• Spanish Language Services
• Direct mail follow-up
• Bilingual Telemarketing
• Database selling
• Debt collection
• Contacts with decision makers
• Surveys
• Customer satisfaction
• Information and literature fulfillment
• Appointments scheduling
• Seminar population
• Product promotion
• Lead-generation/qualification/management
• Market intelligence
• Up sell/cross sales campaigns

At this time we are considering working with companies that are in need of any of these services and we are also willing to work with brokers.

Feel free to look at our website at:
www.Premiumoutsourcingservices.com

If you have any questions or concerns email me at:

sales@premiumoutsourcingservices.com

or call me at my office: (809) 971-1305 / cell: (829) 891-2346